Terms & Condition

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance and compliance with the following terms and conditions (“Terms” or “Terms of Service”). www.imperialsafa.com is an official site of IMPERIAL SAFA HOUSE. By visiting, subscribing, and placing an order with us you are accepting our Terms and Conditions. These terms apply to all the users of the site, including users who are browsers, vendors, customers, merchants, or contributors of content.

Online Store Terms
By agreeing to the term of services, you represent that you have attended the legal age in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the site. You must not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Products and Services
We put our best efforts to provide you with the images of the product which clearly states the color scheme, design, and pattern of the product. However, there might be slight differences in the color of the product displayed and received. Numbers of factors including the lighting along with a camera and display sets have the tendency to make some minimal difference. Although the description of the products is provided with utmost precision in a color demonstration, information about the handicraft, weight, and size.

Modification to the services and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Order and Service.

Third Party Links
Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content accuracy, privacy policy, or any terms and condition associated with them and will not have any liability or responsibility for any
other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party only.

Billing and account information
In order to purchase the product, you agree to provide current, complete, and accurate purchases and account information for all the purchases made from us. You agree to promptly update the account and other required information including email address, phone no. so that we can complete the transaction and contact you as needed.

Cancellation by Us
After placing the order you will receive an acknowledgment over email / SMS/ Whatsapp from our end. We reserve the right to cancel any order with us without any prior notice to the customer. Generally, the orders are cancelled from our end in case : –
(a) We don’t have the required product in stock.
(b) You may not have provided us with the correct address.
(c) There may be some payment or transport-related issues.
(d) Some uncertain technical glitches may occur with the system.

As we deal in handcrafted, semi handcrafted and Handloom products so there are chances of some minor variation in fabric, colour and printing style. Since most of our products are handcrafted, semi handcrafted and hand-weave we do not guarantee each product to have a similar pattern or to have a machine-like finish.

Cancellation by You
The order of regular and stock ready products can be cancelled within 24 hours of placing it. One must call us with the contact number provided on our website and intimate us with the order number along with the name and address details to get your order cancelled. Once the cancellation is confirmed, the amount debited for the order will be refunded within 7 working days of cancellation.

We reserve the right to change these Terms & Conditions at any time without any prior notice. By using the website to submit an order, you are confirming that you are at least 18 years old and also agree to our terms and conditions.