Disclaimer
The content contained on this website is provided for general information only. Any advice or information received through this website or its content should not be relied upon as being correct or accurate. It is your obligation to verify independently such matters from primary sources of information or by taking specific advice by professional.
While we endeavour to keep the information updated coming from efficient sources, we make no representation or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
While we strive to provide quality links to ethical websites, we have no control over the nature of such sites as there are high chances they may update their content without notifying. Changes may occur before we get the opportunity to remove the links that have gone bad. Hence, when you leave our website and start exploring others, be aware they may have some different set of privacy policies and terms that are beyond our control.
Copyright
All the text, graphics, logos, button icons, images, audio clips, data compilation and other content used in the website is solely the property of IMPERIAL SAFA HOUSE and are available to you for the limited purpose of viewing the website or to know about us. However, you are granted with a limited, revocable and non-exclusive right to create a hyperlink of the home page of the www.imperialsafa.com for as long as the link does not portray any false, misleading or otherwise offensive idea about us.
Any infringement of the copyright /trademark included on the site will attract penal provision. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without any written consent from IMPERIAL SAFA HOUSE. Moreover, one cannot even use the logo or other proprietary graphic, images or trademark as part of the link without expressed permission.
User Submission Disclaimer
Any submission for the website, in any form, be it an image, post, reviews, blogs, social media posts or comments on our website or on social media network will be treated as a public post and will be presented through public and non-property. We reserve all the rights to use your submissions in the favour of IMPERIAL SAFA HOUSE.
IMPERIAL SAFA HOUSE has a royalty-free right to use the photos, comments provided by you and they can distribute, publish and revise such submissions according to the needs. All such submissions will be considered as the exclusive property of IMPERIAL SAFA HOUSE.
By using our website, you hereby consent to our disclaimer and agree to its terms.
If you require detailed information or have any questions about our site’s disclaimer, please feel free to contact us by email at shivrajsingh2509@gmail.com
Payment Policy
We at IMPERIAL SAFA HOUSE are committed towards maintaining the highest standards of security so as to ensure that our most important asset our customers shopping experience is private, safe and secure. Hence, all Credit Card, Debit Card, Paypal, Wallets, Payment App and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.
All payments made against the purchases/services at IMPERIAL SAFA HOUSE by you shall be as against the MRP displayed on the website / Written in Quotation and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by IMPERIAL SAFA HOUSE.
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following:-
- Lack of authorization for any transaction/s.
- Exceeding the preset limit mutually agreed by you and between your banks.
- Any payment issues arising out of the transaction.
- Decline of transaction for any other reason/s.
You can select the following mode of payment to pay for your orders:-
- Net Banking.
- Visa/Master – Credit & Debit Cards.
- American Express – Credit Cards.
- Paypal
- Wallets
- UPI.
- International Payment App – Wise, Remittly, WorldRemit, PingPong, xoom.com etc.
So, select your convenient payment option and shop with confidence at your trusted shopping partner.
By placing your order you agree to IMPERIAL SAFA HOUSE’s terms and conditions of use fully, totally, absolutely and completely.
Cash On Delivery Policy
We are not accepting any Cash On Delivery orders.
Shipping & Packing Policy
We ship worldwide and shipping is calculated by seller on basis of Dead and Volumetric weight and content.
We pack your items in an high strength un-tearable box and polybag. This ensures complete safeguards the quality and packaging of your order. Packaging charges will be included in Shipping Charges!
We offer a pan-India and Overseas ‘7-20 Days Delivery’ guarantee on most products. The products ordered will be at your doorstep within 7-20 business days (Monday to Friday), after your full payment having been remitted in our company account. For orders which are placed using Credit Card/Net Banking Payment Option and are under verification, the dispatch time is applicable post the full payment has been verified.
Extra charges shall be applicable on all international orders.
All the taxes and duties for international orders will be borne by the customers.
We can process only one shipping address per order, hence if you would like to ship products to multiple addresses then you are required to place separate orders.
For products that require separate shipping charges, shall be indicated in the product detail page and while the order is being placed.
International order takes up to 10 – 20 working days to be delivered.
Customs once applied shall be borne by the customer whatsoever. For return of an international order, the amount of the customs applied will be deducted from the total refundable amount.
Delivery of an order shall be completed when the goods are delivered to the address you give us.
The delivery days mentioned is approximate only. Since we rely on our courier partners for delivery, this can vary due to factors that are outside our control.
Please be advised, that we do not offer express delivery.
Deliveries may be delayed due to customer unavailability or discrepancies in delivery address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming – that is something we cannot control over)
Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills, etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons, etc.
In the case of cities dealing with law and order situations, Acts god, delivery of couriers might get temporarily affected.
This guarantee is not applicable for products on backorder status.
We shall be sending the tracking no. of the courier so that you can track the delivery yourself also.
By placing the order from IMPERIAL SAFA HOUSE you authorize our logistics partner to get in touch with you for any concern regarding their services.
Shipping costs are non-refundable.
Sometime Make To Order will take approximately 10-20 working days to be made and dispatched.
If you require detailed information or have any questions about our site’s shipping Policy, please feel free to contact us by email at shivrajsingh2509@gmail.com
Return, Exchange and Cancellation
If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, Rajasthan Fabric And Textiles will not be liable to pay any claim or exchange the product.
If shipping arranged by customer himself/herself then whole responsibility will be of transporter and customer, Imperial Safa House will not be responsible of loss and damage occur in transit.
REFUND POLICY
If you received any damaged and faulty product and want a refund, Please contact us at shivrajsingh2509@gmail.com with your order no. If your return is accepted, Customer has to return product using any nearby courier service to our address which is mentioned in the last section of this page. Items sent back to us without first requesting a return will not be accepted. Imperial Safa House will be liable to pay only product value not shipping cost. Imperial Safa House will not arrange a pickup In Case of Return the product due to any reason.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We have a 2 day return policy, which means you have 2 days after receiving your item to request a return.
Refund Amount and Time Period
Refund amount will be deposited in bank account via Netbanking, UPI within 24-48 hours of receiving the products back at our warehouse, if return accepted.
EXCHANGE POLICY
Once the Imperial Safa House item is sold, the product can only be exchanged for replacement in a upper or same price value product. Please contact us at shivrajsingh2509@gmail.com with your order no. If your exchange is accepted, Customer has to return product using any nearby courier service to our address which is mentioned in the last section of the page. Items sent back to us without first requesting an exchange will not be accepted. Imperial Safa House will not arrange a
pickup In Case of exchange the product due to any reason.
Shipping Charges (in Case of Exchange)
Exchange item’s shipping charges paid by customer for returning product, and getting new one. We do not give free shipping for exchanged product.
Conditions for Exchange
- Exchange can be done within 2 days for the date of delivery.
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
- Please mention your name, address, number, email and order id on the parcel along with the size needed.
- Exchange is allowed once per order.
- All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable.
- Once your return is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item.
- New Product will be sent after receiving exchanged product in our warehouse and inspection (Dispatch time depends on type of product).
DAMAGED PRODUCTS
Please inspect your order upon delivery and contact us with your order no. immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will need clear photos and video evidences for accepting any damage. We will notify you once we’ve received and inspected your return, and let you know if the damage was approved or not.
NOT ELIGIBLE FOR RETURN, EXCHANGE & CANCELLATION
We do not consider order for return, exchange & cancellation –
- All Cotton fabrics (Cut pieces and Lumps) can be received as shorter in length because during printing and finishing process we have to put starching (kalaf) and silicate in whole fabric to make stiffness equally and remove wrinkles. During this whole process shrinkage may occurs (normally understood) in all types of cotton fabrics due to its natural property. It’s standard and mandatory process of printing and finishing of cotton fabrics. To increase the length again you can dip the fabric in water and stretch all corners outwards so that fabric length can be increased to it’s original size.
- If the fabric doesn’t suit you.
- If you don’t like fabric texture (fabric looking rough, fabric looking old, etc.). We use to deal in same fabric only but it looks slightly different from photos due to variety of printing process and screen resolution of your device.
- For any small issue like tassels pulled, (as that might happen during transit of the product. You can easily fix it) and Minor printing variation (like little roughness in print, less shining, uneven prints) it’s beauty of handmade item. It comes with little uneven and look traditionally hand crafted and printed.
- Colour Variations as 10-15% colour difference depends on the screen resolution and lights. Also We sell only screen printed and hand printed product and at the time of processing color variations can be possible because of printing and finishing process and it totally depends on the nature and human craftsmanship. So 10%-15% color variation can be possible in all products, that cannot be consider like a different product.
- No exchanges or refunds will be made against fabrics which have been altered and used by the customer.
- When the customer didn’t like the material or colour of the fabric. From our part, we use the best quality material. So, we would suggest reading the product description & having a look at all the pictures before placing the order.
- Return not accepted if you do not like the product colour and material, to avoid these types of issues kindly have a look at the product pictures and read the product description properly before ordering. If you need to know more details regarding the products then contact us.
- Certain types of items cannot be returned and cancel like customize, personalized and MAKE-TO-ORDER products.
CANCELLATION POLICY
Cancellation can be done within 24 hours only after the order placed. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.
Any customized item order and MAKE-TO-ORDER items cannot be cancelled at any stage of manufacturing and dyeing process.
Address for the Return/Exchange:
IMPERIAL SAFA HOUSE,
587, KHASRA NO. 121/2,
LAXMAN NAGAR C, NANDRI, BANAR ROAD,
JODHPUR-342015, RAJASTHAN, INDIA
Phone : +91 9001244422
Email : shivrajsingh2509@gmail.com
